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How Can We Help?

Questions about our products, testing documentation, or your order? Our team typically responds within 4 hours during business days.

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Thank you for reaching out. We’ll respond within 4 hours during business days.

Direct Contact

Response Time

Under 4 hours

Business Hours

Mon–Fri, 9AM–6PM EST

Quick Answers

Where is my order?

Track your order using the link in your shipping confirmation email, or visit your account’s Order History page.

How do I get a COA?

Every product page includes the current COA. You can also browse our complete COA Library.

Do you offer bulk pricing?

Yes. Select “Bulk / Institutional Pricing” in the form above and include your estimated quantities.

What’s your return policy?

We accept returns on unopened items within 30 days. Contact us with your order number for instructions.

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